Returns and Refunds

DRAFT — pending RICH approval and review for applicable Kuwait consumer-protection requirements. Return windows, collection charges and refund processing times remain to be confirmed.

REQUESTING A RETURN Contact RICH on WhatsApp at +965 566 00767 with your order number, the product involved and the reason for your request before sending anything back. We will confirm the return address and collection arrangements.

CHANGE OF MIND For change-of-mind requests, please keep products unused, unopened, sealed and in their original packaging. Opened cosmetics and skincare may be unsuitable for resale for hygiene reasons. Eligibility and any return transport charge will be confirmed before you proceed; this draft sets no fixed return period.

DAMAGED, INCORRECT OR DEFECTIVE ITEMS Contact us promptly with photographs of the item, packaging and order details. Hygiene restrictions do not remove any legal right to a remedy for defective, misdescribed or incorrect goods. Depending on the circumstances and applicable law, a replacement or refund may be appropriate.

REFUNDS AND CANCELLATIONS If an order has not yet been dispatched, contact us to request cancellation. Approved refunds will be arranged using the original payment method where available, or another method agreed with you. Timing depends on the payment provider and will be confirmed when the refund is approved. Checkout does not currently collect online payments, so a recorded payment preference alone is not a payment to refund.

YOUR RIGHTS This draft does not exclude or restrict mandatory rights under applicable Kuwait consumer-protection law.