Privacy Policy

DRAFT — pending RICH approval and privacy review for Kuwait and other places where visitors are located. The legal business name, business address and final retention schedule must be added before this policy is adopted.

WHO TO CONTACT RICH operates this store. For privacy enquiries, contact +965 566 00767 on WhatsApp. Please avoid sending sensitive medical information or payment-card details.

ORDERS AND COMMUNICATIONS When you place an order request, we collect your name, email address, phone number, Kuwait delivery address, optional notes, chosen products and preferred payment method. We store this information with order totals and status in Lovable Cloud to fulfil orders, answer enquiries and maintain necessary records. Relevant contact and address details may be shared with a delivery provider to fulfil your order. This checkout currently collects no card number and processes no online payment.

BROWSER STORAGE AND ADMIN SIGN-IN Your browser session stores a random bag identifier and any selected preview theme. The bag contents are stored in Lovable Cloud using that identifier. Approved administrators sign in through Lovable Cloud authentication, which stores their login session in browser storage. Google or Lovable sign-in, if chosen, shares information needed to authenticate with the chosen provider. Public registration is closed.

VISITOR ANALYTICS Page visits, time on page, page speed, errors, and button and link clicks are recorded for every visitor. There is currently no consent banner connected to these measurements. Lovable analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors. It records pages visited, where visitors came from, country, browser, operating system, device type, time spent, page-load speed and errors, as well as clicks. Detailed data is kept for 90 days and daily summaries for a year. Lovable collects this data for us. Lovable’s privacy policy explains how it handles it: Lovable’s privacy policy

OTHER SERVICES Fonts are loaded from Google Fonts; your browser sends Google the information required for that request, such as your IP address and browser details. WhatsApp links open Meta’s service only when you follow them; messages and information you submit there are handled under that service’s policies. If an Instagram link is added later, following it opens Meta’s Instagram service. These services may store their own cookies or account information; RICH does not control their storage. No advertising pixel or embedded social feed is currently added to this store.

RETENTION, SECURITY AND YOUR REQUESTS Order and account information is restricted to approved administrators and service providers needed to run the store. Information may be processed outside Kuwait by our service providers. The final business retention schedule is not yet set; records will be retained only as needed for fulfilment, legal obligations and disputes. Contact us to request access, correction or deletion where applicable, or raise a privacy concern. Some records may need to be retained to meet legal obligations. Privacy requirements differ by country; this draft requires review by someone familiar with the rules where our visitors are located.